Our SLAs

We take your hosting seriously. That's why our SLA’s below are in writing, in plain English and easy to find. Just like every statement we make and price we publish on our website. We believe in total transparency.

  • 99.999% proven uptime Network Guarantee
  • 4 hour Hardware Replacement 24x7
  • Guaranteed Rebuild Support if required
  • No-charge unlimited engineer-supported hard reboots

Please select a link below to view the Terms and Conditions, Acceptable Use Policy or the Microsoft Software Terms and Conditions:

ICO Terms and Conditions

ICO Acceptable Use Policy

Microsoft Software Terms and Conditions

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An Avnet Company

ICO Uses & Recommends

MicrosoftVMwareRed HatIntelSunMail EnableCiscoFortinet

Sales

1300 426 316
enquiry@ico.com.au

Support

1300 727 733
support@ico.com.au