In a world where just one hour offline can have a devastating effect on business, it makes sense to prepare for the unexpected. Our Managed Services give you as little or as much support as you need giving you back the time and resources you need to run your business well.     

Whether you have one server or several racks of servers, we can give you a range of Managed Services that will ensure your systems are running at their best at all times and that will deal with any faults or issues effectively and efficiently. 

For a small additional fee, we will take care of all server, application, and software support leaving you free to concentrate on the day to day operations of your business. Our typical package of services includes regular monitoring of your server’s health and performance, installation of preventative solutions such as anti-virus, installation of security and functionality patches, and full management of backup processes. We can also manage your perimeter security such as firewalls and switches. 

A Dedicated Service Centre

The ICO Managed Service Centre (MSC) is a purpose-built Help Desk, Monitoring and Management facility that has been designed to support the ever-growing demand for Managed Services from Australian and multinational corporate companies and Government departments and agencies.

All support systems and services we have to offer are subject to rigorous monitoring to ensure we are offering you the best support we possibly can. From event and fault monitoring through to change control and capacity management, we will ensure your servers are highly available and performing at optimum levels. Our Technical Support Team are trained to the highest industry level and we have many specialists available to deal with Microsoft Windows, Red Hat Linux, and a wide range of server applications and database platforms. 

All the Support You Need 

Our Managed Service Centre gives you access to cost effective support services that would otherwise be cost prohibitive in the corporate environment. Why employ a large team of full-time support analysts when you can arrange all the support you need with ICO? If you would like to find out more about our proactive Managed Services, get in touch today. 

Our MSC supports the following functions and features:

  • Network Monitoring and Management
  • Server Monitoring and Management
  • Asset Management
  • Help Desk
  • Security
  • Deployment
  • Flexible coverage hours up to 24 x 7
  • Calls monitored and managed through to resolution
  • Customised reporting
  • Virtual CIO/CTO (optional)
  • Professional and courteous service
  • Maximises infrastructure usage to provide a cost-effective service for monitoring management, analysis and fault resolution
  • Maintains network uptimes
  • Optimises productivity
  • Allows customers to focus on their core business
  • A secure online access tool for remote customer monitoring and reports

Enquire Now

 


I can't praise the staff at ICO highly enough. I would be happy to recommend your hosting to anyone. You make bold promises on your website and then actually deliver on them.

Steve Daniel

Nova Employment

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Sales

1300 426 316
enquiry@ico.com.au

Support

1300 727 733
support@ico.com.au